Team Efficiency
Issues
- Your field based staff are the face of your company. As an employer, you are demanding more output, but regulations are making this increasingly difficult
- It is difficult to monitor your mobile workforce
- Manage and validate overtime
- Validate business mileage claims
- Validate time on site
- Validate arrival and departure times
- Service Engineers are more frequently required to work alone in hazardous areas such as plant rooms without Lone Worker protection
Solution
By automating the process of monitoring your employees you will be able to:
- Monitor the length of time your employees are on site
- Reduce errors
- Monitor job costs
- Increase efficiency
- Ensure compliance with Health and Safety legislation
Benefits
- To demonstrate and validate service levels, for example, arrival time, times spent on site, number of service visits etc
- To reduce operational costs which will increase margins, allowing you to be more competitive
- To demonstrate innovation, giving a competitive edge when bidding for new business
- To achieve compliance and duty of care without increasing costs
- To ensure that field based staff are deployed efficiently making best use of time and reducing overtime – allocate to ‘Best Placed Person'
- To reduce motoring costs by managing driver behavior (speeding) and unnecessary journeys
- Guarantee customer retention. This is vital so you need to ensure that your company not only offers a service above all your competitors but that you can prove it with validation